FAQ

We are happy to check and clean your jewelry while you wait.

Yes! All jewelry deserves to sparkle!

While we do not trade jewelry, we are happy to accept diamonds on trade when upgrading.

Yes, we have five master jewelers on staff.

All repairs are done in house by one of our jewelers.

We try our best to accommodate expedited service requests, but on average our jewelry repairs take one week.

Yes

We offer a one year warranty on any jewelry purchase or repair, unless otherwise noted. Our timepiece warranties vary from one to five years, depending on the brand.

Allow our three GIA gemologists to determine an accurate value for your jewelry. If you would like to be present during the appraisal, an appointment is required. Items may also be checked in through our sales associates and left for an appraisal. Appraisal fees vary from $150-$60 per item, and you will be provided with documentation accepted by all insurance companies.

Yes

We have a Rolex repair facility on site with a Rolex certified watchmaker.

We purchase authentic luxury timepieces on a case by case basis.

We offer a 30 day return/exchange policy on all unworn jewelry and most watches but will always do our best to make sure you are happy with your purchase. November and December purchases will have an extended return window until January 30th. Returns on special order or custom pieces will be on a case by case basis. No returns, exchanges, or upgrades on lab grown diamonds.

If possible, try to sneak a ring they often wear to our store for us to measure. Or, use your finger as a fit guide with one of their rings.

Please stop in our store. It only takes a few minutes to get sized.

We know how exciting new pieces are!  We try our very best to get your new ring sized and back on your finger the same day!

We work with sterling silver, platinum, and gold.

What is right for one person may not be right for another. The best type of metal for a jewelry piece ultimately comes down to the person wearing it and the function. Our team would be happy to discuss the metal options for your next jewelry piece!

Repurpose it! We can help you turn unworn jewelry into something you will treasure for years to come.

Rhodium is a precious metal in the platinum family. It is used as a finishing step for white gold and some sterling silver to brighten appearance and prevent scratches.

Silver reacts with oxygen and will tarnish over time. Storing your pieces in a cool, dark place will slow down this natural process. Tarnish is easily removed with polishing.

We recommend bringing your jewelry into our store every six months to have your jewelry checked, stones tightened, and professionally cleaned.

A karat is a measurement indicating the proportion of pure gold and alloys out of 24 parts, so 18K gold is 18/24 parts gold.

A carat is a unit measuring the physical weight of diamonds and other precious stones.

Yes! We treasure your heirlooms as much as you do.

Yes

The 4 C’s are used to describe the individual aspects of a diamond. They are Carat, Cut, Color and Clarity.

A synthetic gem is a man-made material with the same chemical composition, crystal structure and optical and physical properties as the natural gem material. They are made in a laboratory Instead of nature.

Yes

Every custom design is different, therefore every custom price is different. There is no set fee.

Our staff works with the customer to get an overall idea for what the customer has in mind. For complex designs, we will create a CAD rendering and a wax model for approval. Next, a mold is made and then a casting in the metal of choice. The piece is then finished by hand by one of our master jewelers.

Approximately 3-4 weeks

Of course. We love to repurpose!

Yes! That is the beauty of CAD imaging and wax models - changes can be made to the design before casting.

Jewelers Trade Shop will always do everything we can to make sure you are completely satisfied with any service or product we provide.

Yes, our jewelers are truly artists and can often make changes to pieces found on our website and in our store.