Customer Service

Shipping & Delivery

When you make an investment in a piece of jewelry from Jewelers Trade Shop, we’re invested in making sure it gets to you safely and securely. That’s why every necklace, bracelet, ring, earring, pin and brooch is shipped to you via United Parcel Service (UPS), fully insured during transit. And why we require an adult signature upon delivery.

Jewelers Trade Shop allows shipping to almost any address you wish. For your protection and our insurance requirements, we request a verified address for credit card payments. We will not ship to a PO Box.

What is a Verified address for credit card payments?
An address that your credit card company confirms as associated with your account.

Adding an approved alternate address is fast and easy:
Call the phone number on the back of your credit card and ask to add an alternate address for shipping. This will not change where your statement is sent, it will simply be an extra address that you’ve ok’d for shipping. Once this is done and verified we will ship to that address.

When shipping to you, Jewelers Trade Shop provides free shipping and insurance and we adhere to the strictest guidelines to protect our customers and merchandise. Your shipment will require a signature upon delivery. If you receive a damaged shipment contact our offices and we will arrange for an onsite inspection of the package by the shipping carrier. In order to receive any reimbursement for lost or damage merchandise we REQUIRE your cooperation with the inspection by the shipping carrier.

Where We Ship
We ship throughout the continental U.S., the Americas, Europe and Asia/Pacific. We are not able to ship to P.O. boxes, APO/FPO addresses.
Packages to Russia can only be delivered to business addresses. No residential addresses will be accepted.
Timeframes are calculated by business days (Monday to Friday), with Saturday delivery available for an additional fee. Orders placed before 3pm Monday thru Friday that are in stock will ship that day.

How We Ship
All payment and shipping addresses are verified.
The packing process is under full surveillance.
Bank wires must clear our bank; this typically happens 14 days from the time your payment reaches our account.
Items in-stock at Jewelers Trade Shop will arrive within two (2) to seven (7) business days. Backordered and made-to-order items ship at variable times, per the manufacturer.
When your order is ready to ship, you’ll receive email notification with a tracking number.
International orders may be subject to customs fees, import taxes, duties or other government-imposed fees. If an international shipment is refused we will refund the costs of returned items minus shipping costs.

Return Policy

Jewelers Trade Shop makes buying online risk-free with the guaranteed assurance of our return policy. We want you to be happy with your purchase, so if for any reason you are not satisfied, you can return any item without custom engraving or sizing in its original condition for a refund or an exchange. Refunds will be credited in the same form as they were paid. Limits apply on Special Order items (special size, metal, etc.), so please contact us to determine if your item(s) qualify as a special order.

Jewelry: 30 days from the date of delivery with Nov & Dec returns extended to Jan 15th for online purchases only.
Watches and Watch Straps: 10 days from the date of delivery.
Mounted/Unmounted Loose Diamonds: 10 days from the date of delivery.

Shipping fees are non-refundable. Return shipping charges will only be refunded due to discrepancies and errors of JTS Online. We only refund up to the price of standard ground shipping.

Returns may take one to two weeks to process and at least one billing cycle for the credit to appear on your credit card statement.

Processing a Return

STEP 1) Return Merchandise Approval (RMA):
Contact us at 850.432.4433 or email jts@jewelerstradeshop.com to request an APPROVED RMA number. RETURNS ARRIVING WITHOUT AN APPROVED RMA WILL NOT BE ACCEPTED AND WILL BE RETURNED TO SENDER. RMA’s EXPIRE IN 14 DAYS.

STEP 2) Send item to Jewelers Trade Shop
Please box all packages (more secure then envelopes). Include a copy of the packing slip, your RMA number, order number and original packaging. Include any diamond certificates, appraisals, certificates of authenticity (if not returned, you may be liable for a $250 replacement cost).

Mail to:
Internet Department
Sarah Davis, ATT: (YOUR RMA NUMBER GOES HERE)
26 Palafox Place
Pensacola, Florida 32502

Jewelers Trade Shop is not responsible for lost packages. We strongly recommend you insure your package. On your invoice, if the price of the item you’re returning is listed as:

Less than $500:
Ship it via the carrier of your choice. Be sure to ship your item fully insured, in a box and request a return receipt for confirmation that your shipment has reached its destination.

More than $500:
Ship your package via US Postal Service Registered Mail, in a box, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached us. (FedEx and UPS will not insure jewelry shipments over $500.)

STEP 3): Receiving
Upon receipt the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear, have security tags removed, have been engraved, altered, resized, or damaged cannot be accepted. Rings ordered in non-standard sizes are non-returnable (sizes other than 6, 7 for women and 10 for men). Returns without a receipt or items that are improperly packaged or uninsured will be refused receipt.

If you have any questions about our return procedure, please don’t hesitate to contact us at 850.432.4433.

Sales Tax

All purchases made on www.jewelerstradeshop.com are to be charged sales tax with a rate of 7.5%.